Terms & Condition

Welcome to www.wellnessmonk.com ("Wellnessmonk.com", "Wellnessmonk", "Website", "Pharmacy", or "we"). This Website is owned and operated by FirstRate Etails Private Limited, whose registered office is located in Kanpur, India.

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the "Products") from Wellnessmonk.com and constitute a legally binding agreement between you ("the Customer", the "User" or "the Caregiver") and Wellnessmonk.com (Dreamz Nutrition & Pharmaceuticals Pvt. Ltd.), a fully licensed Pharmacy.

By visiting, viewing, accessing or using any of the services or information created, collected, compiled or submitted to www.wellnessmonk.com, you are deemed to have agreed to all the following Terms and Conditions of sale/service. So before you use this Website, please read these Terms & conditions carefully as you have agreed to be bound by them.


1.1 To avail the services and facilities of the website (e.g., ordering Products, posting rating/reviews, receiving Wellnessmonk e-newsletters), you must register and set up an account with Wellnessmonk.com ('Wellnessmonk Account') and provide required information. Information provided by you will be protected as per our Privacy Policy.

1.2. You will be responsible for maintaining your Wellnessmonk.com account and confidentiality of your account's credentials. If you suspect any unauthorised use of your Wellnessmonk account, you shall immediately notify Wellnessmonk.com.

1.3 Your Wellnessmonk account username and password are for your personal use. You should not transfer your account or account details to second person. You will be responsible for the activities associated with your Wellnessmonk Account.

1.4 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information

1.5 It is your responsibility to keep your email address up-to-date on your account setup at Wellnessmonk.com so that we can communicate with you electronically.


We take utmost care and precaution of all personal information you provide us. We at Wellnessmonk.com are pledged to do everything possible to use it carefully and sensibly. No information will ever be shared with the third party/service providers. Your personally identifiable information will be used in accordance with our Privacy Policy. Please read our Privacy Policy for more information.


All the transactions are 100% secure when you place an order online at Wellnessmonk.com. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.


Our Customers or Users must be over 18 years of age and registered with us. Wellnessmonk.com is not intended for children under the age of 18. We will not knowingly collect information from Wellnessmonk visitors in this age group.


5.1 Product prices include all applicable statutory taxes, fees and are subjected to availability.

5.2 Our standard delivery charges (Pan India) are item-specific. Wellnessmonk.com is a marketplace where Sellers which are verified and scrutinized by Wellnessmonk.com is being allotted seller panel. Each seller can apply their shipping charges & terms of delivery; these delivery charges are mentioned before placing order & paying for the same. No extra delivery charges other than what specified for at the time of placing orders.

5.3 We reserve the right to correct any price change, inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order and to change or update any other information at any time without prior notice.

5.4 We make every possible effort to make sure that the pricing and availability of products on our website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel/reschedule the sale.

5.5 Delivery times may vary depending on the shipping destination. On average, it may take about 1 to 3 working days to deliver within Kanpur, and 5 to 7 working days to deliver outside of Kanpur. Working days exclude public holidays and Sundays. Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control.

5.6 You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery.

5.7 Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.


6.1 The information provided on the website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

6.2 The information on this website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

6.3 Wellnessmonk.com does not endorse any views or opinions that may be included in the website content, or other information provided through our services. Your submission of questions or reviews on our products does not constitute a professional relationship between you and Wellnessmonk.com.


7.1 All information, products and services included or made available to you through this website are provided by Seller partners/Vendors/Brand owners on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this website is your own decision.

7.2 Wellnessmonk.com assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

7.3 Wellnessmonk.com has exerted reasonable efforts to ensure that all information published on the website is accurate at the time of posting; However, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the website at our sole discretion at any given time, without any prior information.

7.4 Wellnessmonk.com cannot guarantee the adequacy or completeness of the website content. Wellnessmonk.com does not warrant or endorse the effectiveness, quality or safety of the products available on this website.

7.5 We disclaim responsibility for any harm to person/s, resulting from any instructions or products referred to in the website. Wellnessmonk.com is not associated with any manufacturer of medicines or other products on the website. We do not warrant that the website or its content will always meet your requirements.

7.6 Please note that while Wellnessmonk has made every effort to accurately display the colour of products/packaging on its website, the actual colour you see will may slightly vary and it also depends on your monitor. We cannot guarantee that your monitor’s display of any colour will be the same as the colour of the products delivered to you.

7.7 We may let you view our information and communicate with us through the social media services such as Facebook and Twitter. Wellnessmonk explicitly disclaims any responsibility for the terms of use and privacy policies that governs these third-party websites, which are in no way associated with us.

7.8 Wellnessmonk.com accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Wellnessmonk Users.

7.9 Wellnessmonk.com reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.


We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively.


We take all reasonable care to ensure the availability of the Wellnessmonk.com website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Wellnessmonk.com does not warrant uninterrupted access to this website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our website.


10.1 Wellnessmonk.com may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

10.2 Wellnessmonk.com reserves the right to discontinue any program or offer on its website.

10.3 We reserve the right, without prior notice, to limit the order quantity of any product available on Wellnessmonk.com.

10.4 We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy (Dreamz Nutrition & Pharmaceutical Pvt. Ltd.) Wellnessmonk and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.

10.5 You understand that prescription products should shall be sold & dispensed by a registered Pharmacist at Wellnessmonk and/or its affiliates. However, all other products Including Healthcare, wellness, Personal care, Mother & baby, Organic grocery, edible items & all other products need not any prescribed personal as per the current law.

10.6 If you are the patient/parent/authorised person on behalf of the patient, you authorise and appoint the Pharmacy (Dreamz Nutrition & Pharmaceutical Pvt. Ltd.) Wellnessmonk and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorise Wellnessmonk and/or its affiliates to ship the order by Post/courier to your designated location. This authorisation shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfilment of your order.


10.7 If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority and have full authority to sign for and provide the above representations to the Pharmacy (Dreamz Nutrition & Pharmaceutical Pvt. Ltd.) Wellnessmonk and/or its affiliates on the Patient's behalf."


11.1 Wellnessmonk.com (Dreamz Nutrition & Pharmaceutical Pvt. Ltd.) a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

11.2 Wellnessmonk.com (Dreamz Nutrition & Pharmaceutical Pvt. Ltd.) will not dispense any prescription medication without a valid prescription from a licensed physician. Also, before you can choose the low-cost generic option in the website, please ask your doctor to add the generic drug to your prescription.

11.3 Wellnessmonk.com (Dreamz Nutrition & Pharmaceutical Pvt. Ltd.) may, at its discretion, share your prescription and other pertinent information with a third-party network of certified medical doctors.

11.4 If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, fax, WhatsApp or by post and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.

11.5 The drug information provided in the Wellnessmonk.com is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the website.

11.6 Wellnessmonk requires either the user or customer or the caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from Wellnessmonk.com.

11.7 At Wellnessmonk.com (Dreamz Nutrition & Pharmaceutical Pvt. Ltd.), a caregiver can order prescription medicines on your behalf.


At Wellnessmonk.com, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Refunds Possible If

  • You received a defective item;
  • The ordered item(s) is lost or damaged during transit;
  • The ordered item(s) is past its expiry date.

Please note: Refund payments will only be made via the original payment method of your order. Please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at our toll-free number 1800-180-5155, email us at [email protected], or contact our customer support executives through online chat. We’re here for you!


13.1 As per the Terms and Conditions of Wellnessmonk.com, the website grants access to users/customers to view the content solely for visiting, ordering, and communicating only. All materials in this website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this website are copyrights and/or other intellectual properties owned by Dreamz Nutrition & Pharmaceutical Pvt. Ltd. & FirstRate Etails Private Limited All other trademarks not owned by Wellnessmonk.com that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Wellnessmonk.com.

13.2 You hereby agree that you will not reproduce, duplicate or copy the content of Wellnessmonk.com for any purpose unless you have been specifically permitted to do so in a separate agreement with this website


These Terms and Conditions and your use of this website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Kanpur.


You hereby agree to indemnify, defend, hold harmless Wellnessmonk.com (FirstRate Etails Private Limited) and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs including reasonable legal fees and costs, resulting from any violation of this agreement or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defences.


If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed Inalienable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.


No failure on the part of Wellnessmonk.com to enforce any part of these Terms and Conditions shall constitute a waiver of any of Wellnessmonk’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Wellnessmonk nor the reliance of any person on Wellnessmonk actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific written waiver signed by an authorised representative of Wellnessmonk.com shall have any legal effect whatsoever.


18.1 Wellnessmonk.com reserves sole discretion to accept, edit or reject any and all materials you may send to us as part of the features in the website including but not limited to, Your Questions and Testimonials Ratings & Reviews Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of the website.

18.2 You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights or rights of publicity or privacy.

18.3 Wellnessmonk.com shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the submissions. By posting, uploading, inputting or providing your submissions, you hereby grant unrestricted use of the submissions for any purpose without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your submission; and to publish your name in connection with your submission.

18.4 Wellnessmonk.com does not endorse and is not responsible for any submissions on its website. We will not be liable for any loss or harm caused by the submissions or your reliance on the information including but not limited to, statements, opinions and reviews posted by the users/customers which may be inaccurate, offensive, obscene, threatening or harassing.

18.5 The user/customer shall be prohibited to introduce, post, or transmit any information or software which contains a virus, worm or other harmful components into the Wellnessmonk.com website.


You agree that Wellnessmonk.com, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions may terminate your access to and use of the website, at any time. You agree that any termination of your access to the website or suspension of your account may be effected without prior notice and you agree that Wellnessmonk.com shall not be liable to you for any such termination. Your right to use the Wellnessmonk website/service immediately ceases upon termination of your access/use of the website.


We reserve the right to amend these terms and conditions from time to time without prior notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the website. It is your responsibility to review the Wellnessmonk.com Terms and Conditions regularly. Your continued use of the website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions. These Terms were published on 01/01/2018.

Contact Us

Please contact us for any questions or comments regarding these Terms and Conditions.

Telephone number: +91 84484 44808

E-mail: [email protected]